Terms & Conditions

We welcome you to Woolbet Casino, a platform for online entertainment and gaming. By accessing our site or using any services provided by us, you agree to be bound by these Terms & Conditions (the "Agreement"). Please read the Agreement carefully as it contains important information regarding your rights and obligations.

Acceptance of the Terms

By creating an account with us, making a deposit, playing games, receiving bonuses, or using our website in any way, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please leave this website immediately.

Eligibility Requirements

To use Woolbet Casino's services, you must meet the following eligibility requirements:

• You must be at least 18 years old (or the minimum age required in your jurisdiction) to participate.
• You must provide true and accurate information about yourself during account registration, including but not limited to your name, address, email address, phone number, date of birth, and payment method details.

Minimum Age Requirements

You are only permitted to use Woolbet Casino's services if you have reached the minimum age requirement set by us (which is 18 years old). If we reasonably believe that a user is under this age, or has not provided accurate information about their age, we may close your account and refuse any bonuses or rewards.

Geographic Restrictions

Woolbet Casino provides its service to users in certain countries or jurisdictions where it is permitted. Certain restrictions apply, including but not limited to:

• You must be physically located within a country that permits online gaming.
• Some geographic areas are restricted due to local laws or regulations. We may block access from such locations for security and compliance reasons.

Account Registration Rules

When registering an account with us, you agree to:

• Provide accurate information about yourself during the registration process
• Maintain the confidentiality of your login credentials and password
• Use a valid email address that is regularly monitored and updated
• Not create duplicate or multiple accounts for the purpose of gaming or claiming bonuses

One-Account-Per-User Policies

Each account can only be registered by one user. If we reasonably believe that an individual has created more than one account, we may close all associated accounts.

Identity Verification and KYC

We reserve the right to require from you additional documentation or verification procedures in order to comply with our anti-money laundering policies (the "AML Policy"). The AML Policy is available on this website. By continuing to use Woolbet Casino's services after having been informed of any verification requirement, you agree that:

• You will provide all necessary information and documents
• You permit us to verify the accuracy and authenticity of such information

Account Accuracy Obligations

You must ensure that your account is accurate in terms of personal details (including but not limited to name, address and payment method). If we reasonably believe any inaccuracies exist within your account, or you fail to update this with your correct personal details after receiving a notification from us, we may close your account.

Account Security Responsibilities

It's the user's responsibility:

• To maintain confidentiality of their login credentials
• Not to share password information with others for security and compliance reasons
• Keep any mobile or other devices used in conjunction with an account secure

Login Credentials and Password Protection

To ensure your security, we advise you against sharing access details or using automated software bots.

Restricted Behaviour and Prohibited Activities

The following acts are prohibited on our website:

• Any form of cheating or gaming fraud
• Sharing login credentials or any other means used to gain unauthorized access to the game results or win bonuses and free spins for all active games including online slots, card games, etc.
• Using multiple user accounts with the aim to create a situation where you can win bonus funds that are not limited by these Rules in full.

Bonus and Promotion Rules

We reserve the right to modify our promotional offers at any time. All bonuses will be granted under this Agreement, which is subject to change. Bonuses may only be used once for each new user or first deposit. We reserve the right to withdraw promotions should we reasonably suspect you have breached these terms.

Wagering and Gameplay Conditions

To use your bonus money (also referred as "Free Play" or free spins), you must fulfill all the requirements set out in our Bonus Rules section, including but not limited:

• Placing real bets on games
• Fulfillment of wagering requirements before requesting withdrawals.

Bonus Abuse Prevention

We have the right to modify any bonuses offered under these Terms & Conditions at any time if we reasonably suspect that abuse has occurred.

Deposits and Withdrawals (If Applicable)

To withdraw funds from your account, you must first fulfill all withdrawal conditions which may include but are not limited to:

• Meeting wagering requirements
• Completing the age verification process

Verification Before Withdrawals

As part of our security measures against money laundering or fraud, we reserve the right to request additional documentation from you in connection with any withdrawal.

Processing and Review Procedures

Withdrawal requests will be processed within 48 hours after approval, subject to anti-money laundering controls. Any transaction suspected of being made through prohibited methods for processing may not meet this timeline.

Responsible Gambling Expectations

We recommend that users who experience or are concerned about problem gaming seek support from organizations such as Gamblers Anonymous.

Self-Exclusion and Account Restrictions

If you have a history of compulsive behaviour, it is possible to exclude your account for certain time period. This option can be activated by sending email with the subject "Self-Exclusion" containing at least one of these details:Account holder's full nameE-mail address or other means used for contacting.Please note that once an exclusion request has been received from you, we will not provide access to your account and bonuses awarded in accordance with self-exclusion policy will be cancelled without refunds.

Game Fairness and RNG Systems

The games provided by us are run using random number generators (RNG) that have undergone rigorous testing and audit. We strive to ensure all games comply with the best gaming practices and strict fairness standards. However, there is no guarantee of winning on any game since their outcomes may be influenced by external factors such as server performance or technical issues.

Technical Interruptions or Voided Gameplay

If a technical issue prevents you from playing a particular game for longer than expected due to server problems with access through internet network then we have the right not to provide compensation except at our sole discretion.